Education
University of Hartford, MBA
University of Bridgeport, BA
General Electric's Management Practices Course (Crotonville, NY)
Certification: COMMUNISPOND Executive Communications Skills Training

Experience
Mr. Burger works with libraries in assessing community needs, improving user satisfaction, creating strategic plans and solving organizational issues. Mr. Burger has interviewed over 5,000 library customers and potential customers in focus group sessions and has surveyed over 10,000 individuals to determine their library and information needs. His areas of expertise include:

• Long Range and Strategic Planning
• Community Needs Assessments
• Focus Group Design and Facilitation
• Customer Loyalty
• Customer Service and Satisfaction
• Facility and Capital Planning
• Board and Staff Development
• Change Management
• Performance Improvement

Mr. Burger has conducted focus groups, user surveys, and staff development sessions and authored numerous reports for Library Development Solutions. He has consulted with public libraries in Connecticut, New York, New Jersey, Colorado, Georgia, Pennsylvania, Florida, Michigan, New Hampshire and Rhode Island.

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