Alan Burger brings more than twenty years of experience in strategic planning for non profits and for profit organizations. With a specialty in strategic planning, needs assessments, customer service and satisfaction, staff training and development, Alan has worked with many clients on customer service improvement programs to attract and retain library customers and re-positioning their library to meet local community needs. Mr. Burger has interviewed over 3,000 library customers and potential customers in focus group sessions and has surveyed over 27,000 individuals to determine their library and information needs. Alan received his MBA from the University of Hartford. Alan has conducted focus groups, user surveys, and staff development sessions and authored numerous reports for Library Development Solutions. He has consulted with libraries in Connecticut, New York, New Jersey, Colorado, Pennsylvania, Florida, Michigan, New Hampshire and Rhode Island.

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